SHOPPING
To make a purchase on the website, you must be registered. The prices that appear on the website do not include V.A.T.
SECURITY
All transactions on the www.ds-color.com site are carried out via a secure connection, and therefore the data travels encrypted. DS COLOR, at no time, records or stores the bank details of customers, but this operation is carried out directly on the website of the Financial Institution (CAIXA BANK payment gateway). Therefore, all information regarding customers and transactions is private, confidential and secure.
DELIVERY TIMES
All the products that appear in the on-line shop of ds-color.com have an estimated delivery time is 3 to 7 working days. We treat each new order with the maximum diligence so that you can receive it as soon as possible. Nevertheless, the available products can suffer delays beyond our control (internal problems of the shipping agency).
If you place and pay for your order before 5.30 pm, it will be prepared and sent out on the same day. If the chosen form of payment is TRANSFER, remember to send the bank receipt to pedidos@ds-color.com before 5.30pm; otherwise, the preparation and dispatch of the order may be delayed until our Accounting Department locates your deposit in our account.
If you have not received the corresponding invoice, with the tracking number of the order, on the same day you paid, please contact us. In any case, DS COLOR guarantees you that our Order Department will contact you immediately to inform you of any incident that may arise from the delivery by the shipping agency.
Therefore, the estimated delivery times are from 3 to 7 working days if we have the product in stock. - 14 days approx. if the product is listed but not available in stock.
If a purchase is made from the Islands or other countries where the cost of transport appears to be 0€, we will contact you immediately to inform you if there is a surcharge.
PAYMENT METHODS
The forms of payment established are:
Bank Transfer: You must send us the receipt issued by your financial institution by e-mail. www.ds-color.com reserves the right to wait for confirmation until the transfer takes effect (2 working days).
Credit card: Through our WEB.
GUARANTEES AND RETURNS
Your satisfaction is our goal. All the articles in our on-line shop are sealed from the origin and the quality control of the same is carried out by the manufacturer.
DS COLOR offers a 14 DAYS RETURN GUARANTEE, after sending your order, returning the amount paid 30 days after the reception and validation of the material or exchanging it for another one as appropriate.
DS COLOR will not be responsible for returns on products handled by the customer, or those goods that are returned incomplete. The right to withdraw from the product after the indicated period shall not apply. In the event of a return, the customer shall bear all the costs involved. The return costs will be subtracted from the price of the product at the time the money is returned. Returned goods must be previously insured by the customer and sent properly protected and in their original packaging. The material will be sent to DS COLOR carriage paid. No material will be picked up if it is received by the customer carriage forward. DS COLOR works constantly to ensure that the information shown on this page is correct. However, as this information is provided by the manufacturers themselves or by third parties related to them. DS COLOR shall not be liable for any errors or inaccuracies in the information concerning images, technical descriptions, related products and possible price changes. Prices are subject to currency and manufacturer's tariff changes.