FAQ

Registering as a customer is very easy. All you have to do is fill in your company details (or your personal details if you are a private) to obtain your invoice, and the address where you want to receive your order. You only have to fill in the fields of the following form REGISTER.

IMPORTANT: our boxes and seals are anonymous. They do not bear any logo or distinctive sign of our company. Only the shipping label.

To place an order, first of all, you must be registered as a customer. You can browse through the categories, brands or directly use the product searcher. You can add products to your shopping cart. To finish the purchase, you must click on the "FINISH ORDER" button. On the next screen, you will be able to check that your delivery address is correct. Next, you will see the information about the delivery, where you will be able to leave us any comment that you consider important. Finally, you must choose the payment method and accept the terms of service.

If you have filled your shopping cart before you have logged into your customer account, don't worry. Your shopping cart will remain full, so you can enter the "FINISH ORDER".

Once you have filled your shopping cart with the products you need, you must click on the "FINISH ORDER" button. On the following screens, you will be able to check your delivery address and shipping information. Finally, you must choose the payment method and accept the terms of service.

We can only offer you these 2 methods of payment:

BANK TRANSFER:

If you choose this option, you will receive an email with the order confirmation and the bank details, so that you can make the payment. To proceed to preparing your order, you must send us an email with copy of the bank transfer (pedidos@ds-color.com). Without the copy, DS COLOR will not proceed to preparing your order.

The order will not be sent until the payment has been received in our bank. To avoid delays in the shipment of the order, we advise you to pay by Credit Card or by Instant Transfer.

We do NOT reserve material. Our stock is constantly changing. In order to receive your complete order, we advise you to make the payment and send the copy immediately after finishing your purchase.

If we do NOT receive the bank transfer or credit card payment within 2 days from your order, your order will be cancelled.

CREDIT CARD:

If you choose this option, CAIXABANK payment gateway will show the process of payment by your credit card details. This payment method is totally secure and follows the CAIXABANK secure payment standards. In addition to the CSV of your card, which only you know, you will receive a sms with a security code on your mobile phone linked to your credit card. If when you try to pay with your credit card, the payment platform will not show you the message "payment done", it is very likely that you will have to talk to your bank and enable your credit card purchases online. Another very common error, by which your credit card purchase is not completed, is that you have exceeded the credit limit of the credit card you are trying to pay with.

The shipping costs will always be visible in the shopping cart, once you have finished shopping, before choosing the METHOD OF PAYMENT.

The shipping costs depend on your country and the weight of the order. You can see the amount before you finish your purchase.

From the moment the payment is effective at our Bank, the order will arrive from 4 to 6 working days, except for an incidence of the transport agency.

If the chosen form of payment has been BANK TRANSFER, you must send us the RECEIPT OF THE TRANSFER to pedidos@ds-color.com

If the chosen form of payment is CREDIT CARD, you only need to complete the payment via the CAIXABANK payment gateway, before 17:30. If the finalisation and payment are subsequent, the order will be processed the next day and you will receive it 4 to 6 working days after the payment is effective at our bank.

First of all, you must enter your customer account or log in. If you don't have a customer account yet, you can register here (link).

You can then browse through the categories, brands or directly use the product finder. You can add products to your shopping cart.

When you have the products, you need in your cart, you must finish the order, check that your delivery address is correct, view the shipping details and choose the method of payment.

Once you have finished the payment and sent us the BANK RECEIPT (only in case you have chosen the BANK TRANSFER payment method), your order will be processed by our warehouse.

If your order has been placed and paid for before 5:30 p.m., it will leave the same day. If not, it will be processed the next day.

The transport agency will arrive at our warehouse at 6 p.m. to collect all the orders and will start the journey to the delivery address you have in your customer file or that you have chosen in your order.

Except in the event of force majeure, your order will be delivered 4-6 working days after they payment has arrived at our Bank.

You can see the products in your cart by clicking on the icon at the top right. A drawing of a bag of handles appears with a number, which is the quantity of products in your cart.

You can add products by clicking on the "ADD TO SHOPPING CART" button, which is on every product in stock. You can also edit the quantity, once the product is already in the cart, by clicking on the quantity. To remove the product, click on the bin icon that is displayed next to the quantity of the product, in the shopping cart.

If the product you need is NOT available, we can arrange for you to receive an email notification as soon as it is in stock. If you are already in your session, that is, if you have logged in, click on the "Notify me when there is a stock shortage" button.

If you have not yet entered your session and/or have not registered as a client, you will have to write the e-mail where you want us to notify you.

All customers are welcome at DS COLOR. If you are an individual you can also buy from our website, just like all other professional customers.

You only need to be clear about the products you want to buy. DS COLOR is an online shop for car paint, we are not a body shop, therefore, if you are not a professional, we cannot give you technical advice. Repairing and repainting a vehicle is a very technical job; if you are not sure how to proceed, we recommend that you get in touch with a professional workshop that specialises in bodywork and painting.

Our Online shop is aimed at professionals in the sector. But we also have specific professional products for individuals. We recommend that you visit our xxx section

It is an electronic system for validating the VAT numbers of economic operators registered in the European Union for cross-border transactions in goods and services. You can obtain more official information at the following link:

https://ec.europa.eu/taxation_customs/vies/vatRequest.html

If you are a private individual, you must pay VAT. You can get more official information at the following link: https://europa.eu/youreurope/citizens/consumers/shopping/vat/index_es.htm

Our team is currently made up of commercial managers who speak English, French, Italian, German, and Spanish.

If you do not speak any of these languages, do NOT worry, send us your requests by e-mail to info@ds-color.com and we will try to answer you in your language using a translator.

Once you are logged in, you can access all your account details by clicking on your name (top right of the screen, next to the person icon).

If you click on "MY ORDER HISTORY AND DETAILS", you will see all the details from your order.

If you have finished your order and want to add or remove products, you can fill the shopping cart again and process a new order by indicating in COMMENTS (point 3, SHIPPING METHOD): this is the correct order. Cancel the previous one.

You can also contact our Sales Department directly by Email at pedidos@ds-color.com indicating in the subject line: MODIFICATION OF A RECENT ORDER.

Or you can call us by phone at +34 965714244, from Monday to Friday, from 9am to 7pm.

Do not worry if you have already paid for the order by credit card or bank transfer, you do not need to cancel the payment. We will arrange the order and inform you of the amount remaining to be paid or in your favour.

If you want to cancel an order because you have made a mistake with several products, you can return to the shopping cart and place the new order, indicating in COMMENTS (point 3, SHIPPING METHOD): this is the correct order. Cancel the previous one.

If you want to cancel the entire order, please let us know as soon as possible. You can send us an Email to pedidos@ds-color.com indicating in the subject: CANCEL MY ORDER. Or you can call us by phone at +34 965714244, from Monday to Friday, from 9am to 7pm.

Our Administration Department will send you an invoice for your order by Email as soon as the payment has been verified.

First of all, make sure you have finished your order: you should receive an Email confirmation of your order. You should also make sure that you have sent the payment (bank transfer receipt or credit card payment confirmation).

The Email with the invoice and the order tracking Email from the transport agency are further proof that the order has been processed and sent.

If, after receiving these Emails, and after a reasonable time (1 day in Spain and 5 days in international territory), your order has not arrived, you must inform us of the incident. We will try to find out what has happened and give you a solution as quickly as possible.

You can send us an Email to pedidos@ds-color.com indicating in the subject: I HAVE NOT RECEIVED MY ORDER. Or you can call us by phone at +34 965714244, from Monday to Friday from 9am to 7pm.

Once you have logged in, you can access all your account details by clicking on your name (top right of the screen, next to the person icon). A panel will appear where you can modify your details.

Your username corresponds to the Email address you used to register on our website. If you remember this Email, you can easily recover your password or restore it. Follow the instructions on the website by clicking on Forgotten your password?

All the orders we receive are treated in a computerized way. During their preparation, they are scanned for barcodes and checked for weight too, which makes it very difficult for errors to occur. For this reason, we advise you to check the order you have placed.

In any case, you can always contact us to solve any error. You can send us an email to "pedidos@ds-color.com" indicating in the subject: MY ORDER IS NOT CORRECT. Or you can also call us by phone at +34 965714244, from Monday to Friday from 9am to 7pm.

Whether it was an error when placing the order or our human error when processing it, we will try to solve it in the best possible way.

If the agency gives you a damaged order, you must indicate this when you receive it, so that it is clear that you accept it with reservations.

DS COLOR sends products in perfect condition. We never send damaged products or products with damaged labels without first notifying the customer (because the product is in the outlet or because it is damaged, and we no longer have stock of that reference). If you receive an order with dented products, you must understand that it is due to the transport and that, in any case, it has suffered some irrelevant blow. If, on the other hand, the product is spilt and is unusable because of damage to its contents, do not hesitate to contact us and we will try to resolve it as soon as possible.

Send us an email to pedidos@ds-color.com indicating in the subject: MY ORDER HAS BEEN DAMAGED. Or you can also call us by phone at +34 965714244, from Monday to Friday from 9 to 19.

Don't worry, we can solve it together.

You can send us an email to pedidos@ds-color.com indicating in the subject: MY ORDER IS NOT CORRECT. Or you can call us by phone at +34 965714244, from 9 to 19 from Monday to Friday.

We will agree with you the best possible solution: pick up and pay for the wrong products and/or replace them in your next order.

Once you are logged in, you can access all your account details by clicking on your name (top right of the screen, next to the person icon).

If you click on "MY ORDER HISTORY AND DETAILS", you can see your history. This option also allows you to view details, re-order, download invoices, etc.

Once you are logged in, you can access all your account details by clicking on your name (top right of the screen, next to the person icon).

If you click on "MY ORDER HISTORY AND DETAILS", you can see your history. In the option "re-order", your shopping cart will be filled with the products of your previous order. Then, you will be able to "continue shopping" or edit your cart by removing those products you do not need this time.